Next Chapter Living Privacy Policy

1. Summary

• • Searching the directory and contacting communities are free to families. Participating communities pay us for advertising and connection services, and we also list communities that do not pay us.
• • You choose the community and start the contact. We send your name, contact details and request only to that community, and only when you ask.
• • We do not sell or rent lists of personal information, and we do not sell sensitive data. We do not give your contact details, messages or care details to data brokers, advertising companies or any community other than the one you choose. Some state laws treat our use of advertising tools as a sale or sharing, and you can opt out (Section 13).
• • We do not record, transcribe or listen to calls to community phone numbers on our site or in our ads. We keep a record of each call and may look up the caller ID name for the calling number.
• • Care and health details are optional. We use them only for the limited purposes in Section 5.3, never for advertising.
• • Our advertising agency and advertising companies such as Google and Microsoft receive limited information, such as an ad click code, to measure our ads. They do not receive your name, contact details or care details from us.
• • Wherever you live in the United States, you can ask to see, correct or delete your information, opt out of advertising uses, and more.

This summary is not complete. Please read the full policy.

2. Who We Are and What This Policy Covers

2.1 Who we are. Next Chapter Living, Inc. is a Delaware corporation based in Minnesota. It was formerly named Next Chapter Living, LLC. We are the business responsible for the personal information this policy describes. Our contact details are in Section 24.

2.2 What this policy covers. This policy covers personal information about people who use the site, people who call community phone numbers shown on the site, people whose information is included in a request, and representatives and staff of communities.

2.3 What it does not cover. Communities are independent businesses. When a community receives your request or call, it handles your information under its own privacy practices, not this policy. This policy also does not cover the websites or services of other companies that we link to, or information that has been deidentified.

2.4 HIPAA. Next Chapter Living is not a health care provider, health plan or health care clearinghouse, so it is not a covered entity under HIPAA. We collect information for our own purposes, not on behalf of any community, so the information you give us, including care details, is not protected health information under HIPAA. Other laws still protect it, and we treat care and health details as sensitive information under this policy and the state laws described below. Please do not send us medical records.

3. How Our Service Is Paid For

Our service is free to families. We are an advertising platform and directory: you choose which communities to contact, and we do not refer, recommend or place anyone. Participating communities pay Next Chapter Living for advertising and connection services under separate agreements, and we also list communities that do not pay us. A community’s payment does not change its public record information or its reviews. We label paid spots and paid profiles so you can tell them apart from the rest of the directory. Our Terms of Service explain more.

4. Information We Collect

4.1 Information you give us.

• • Contact details: your name, phone number and email address.
• • Requests: messages you send to a community and replies you exchange through the site, tour dates and times you request, waitlist details, the community you choose, and your acknowledgment of any state disclosure we show you before a request.
• • Care and health details you choose to include, such as care needs, memory loss, mobility or a diagnosis (Section 5).
• • Information about the person you are helping, such as their relationship to you, timing and care needs (Section 6).
• • Account information, such as your login details, saved communities, saved searches and preferences.
• • Reviews, ratings, questions, photos and other content you post.
• • What you type into our AI search assistant.
• • Your communications with us, such as support emails, correction requests and privacy requests.

4.2 Information collected automatically.

• • Device and usage information, such as your IP address, browser and device type, operating system, pages viewed, links clicked, referring pages, and the dates and times of your visits.
• • Approximate location, such as your city or state, inferred from your IP address. If you choose to let your browser share your precise location so we can show nearby communities, we use it only to show those results, and we do not keep it or share it.
• • Cookies and similar technologies, including identifiers set by Google Analytics and by advertising tools (Section 11).
• • Advertising click codes. If you reach our site by clicking an ad, the ad company adds a code to the link, such as gclid, gbraid or wbraid from Google, msclkid from Microsoft or fbclid from Meta. We keep that code with your visit and with any request you send.
• • Phone confirmation records: your phone number, whether we sent the code by text message or voice call, the date and time, the result, the type of phone line and carrier where our phone provider reports them, and whether your device was recently confirmed.

4.3 Call information.

• • Call records for every call to a community phone number on our site: the calling number, the community called, the date, time and length of the call, and how the call ended.
• • Where we look it up, the caller ID name registered to the calling number and whether the number is listed to a business or a consumer, from our phone provider’s caller name lookup.
• • Call authentication results that our phone provider receives from the phone network, which help us spot spoofed or automated calls.
• • We do not record, transcribe or listen to calls.
• • If you call from a call button in a search ad, the ad company routes the call through its own forwarding number first and receives information about the call under its own privacy policy (Section 8.4).

4.4 Information from other sources.

• • Public records about communities from government agencies, which can include the names of administrators, owners or other people listed in those records.
• • Information from communities about their contact with you, such as a short explanation of why a call or request was not a real inquiry, which we ask them to give without health details, and any information a state law requires them to give us.
• • Information from our service providers, such as our phone provider’s caller ID name lookup, a number’s line type and carrier where it reports them, and signals that help us prevent fraud.
• • Reports from advertising and analytics companies about how our ads and site perform, usually in aggregate.

4.5 Community representatives and staff. Section 17 describes the information we collect about people who work for or represent communities.

5. Care and Health Details

5.1 Optional. You do not have to share care or health details to use the site or send a request. If you do share them, include only what you are comfortable sharing. Please do not include Social Security numbers, financial account numbers or medical records.

5.2 Your consent. Care and health details are sensitive data or consumer health data under the laws of several states. We collect the care and health details you include in a request, and share them with the community you choose, only because you ask us to send them and only with your consent. We ask for your consent to collect them and your consent to share them before we do either, using the notices and any check boxes on each form. Agreeing to our Terms of Service is not that consent. You can withdraw your consent at any time (Section 13). Withdrawing stops future collection and sharing, but it cannot undo what a community has already received.

5.3 How we use them. We use care and health details only to deliver your request to the community you chose, to answer your searches, including through our AI search assistant, to provide account features you ask for, such as saved searches, to keep records of the request and of our services, to resolve questions with communities about our services, to check the quality of our service, to answer your questions, to protect the security of the site and prevent fraud, and to comply with the law. We do not use them for advertising, for profiling or to make decisions about you, and we do not send them to our advertising agency or to advertising or analytics companies. Those companies can see which pages you visit, which may include pages about a type of care, such as memory care (Section 11).

5.4 On calls. We do not record or transcribe calls, so we do not collect what you say on a call.

Section 9 explains the call records we keep.

5.5 State laws. Sections 14 and 15 and our Consumer Health Data Privacy Policy describe the rights you have, including additional rights for residents of Washington, Nevada and Connecticut.

6. Information About Someone Else

If you give us information about another person, such as a parent you are helping, you confirm that you have their permission or the legal authority to share it for the purpose of finding and contacting senior living communities. We use their information only for that purpose and handle it as this policy describes. The person whose information you shared, or their authorized agent or legal representative, may use the rights in Section 14.

7. How We Use Information

We use personal information to:

• • deliver your requests to the community you choose, and connect your calls;
• • confirm your phone number and prevent fake or automated requests;
• • recognize repeat requests and calls, so that our records are accurate;
• • keep records of the connections we provide to communities, and resolve questions with communities about our services and their accounts;
• • if a community asks whether a call or request came from you, contact you once, by a call that a person dials or by email, to ask, so that our records are accurate;
• • provide your account, saved searches and other features you ask for, including our AI search assistant;
• • respond to your questions and requests, and send you messages about your requests and account;
• • publish community profiles and reviews;
• • measure and improve our site and our advertising, as Sections 8 and 11 describe;
• • send marketing emails, unless you opt out;
• • protect the safety and security of the site, our users and communities, and detect and prevent fraud and misuse;
• • comply with the law, enforce our Terms of Service and handle legal claims; and
• • create aggregated or deidentified information.

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

8. How We Share Information

8.1 With the community you choose. You choose the community and start the contact. When you send a request, we send that community your name, phone number, email address and request, including any care or health details you include, so it can respond. We do not send your request to any other community. When you call a community, the community receives the call and the call record, including your phone number and any caller ID name we looked up. Each community is an independent business and uses your information under its own privacy practices. Our agreements with participating communities require them to use your information only to respond to you and to provide the housing or care you ask about, not to sell it or share it with another community, and to stop contacting you when you ask.

8.2 With service providers. We use companies that help us run the site and our services, such as hosting, phone and text message services, email delivery, call routing and caller name lookup, AI services, customer support, security and payment processing for communities. They receive personal information only as needed to provide services to us, under contracts that limit their use of it to providing those services and to purposes the law allows, such as security and fraud prevention.

Our contracts do not allow them to use your requests or searches to train their own AI models.

8.3 With our advertising agency. The agency that manages our advertising receives records about requests and calls that do not include your name, phone number, email address, message or care details. These records include a reference number, the date and time, the type of contact, its status, the community, the ad campaign, a city and any advertising click code. The agency may use them only to manage and report on our advertising, and may not use them to contact you, to identify you or to build advertising audiences. These records can still be personal information, and we protect them that way.

8.4 With advertising and analytics companies.

• • Analytics. We use Google Analytics to understand how people use our site. Google receives information about your visits, such as pages viewed, device information and approximate location, through cookies and similar tools.
• • Advertising. We use advertising tools from Google and Microsoft, and may use tools from Meta, to show and measure our ads. These companies receive information about visits to our site through tags on our pages, as Section 11 describes.
• • Ad measurement. If you reached our site through an ad and then send a request, we may tell that ad company that a request happened, using its click code, a general event name, the time and a value. If you call a phone number shown in one of our ads, including by tapping a call button, the ad company may route the call through its own forwarding number and receive information about the call, such as its time and length and your area code, under its own privacy policy. We do not send your name, phone number, email address, message or care or health details, and we do not upload contact lists or hashed contact details to ad companies.

These companies process information under their own terms and privacy policies and the settings we choose. Section 12 explains how some state laws treat this and how to opt out.

8.5 For legal reasons and to protect people. We may disclose information if we believe in good faith that it is required by law, subpoena or other legal process; to respond to government requests; to protect the safety, rights or property of any person, the public or Next Chapter Living; to report suspected abuse, neglect or exploitation of a vulnerable adult where the law allows; or to detect and prevent fraud or security problems.

8.6 Business transfers. If we are involved in a merger, financing, acquisition, reorganization, bankruptcy or sale of all or part of our business, information may be transferred as part of that transaction, and this policy will continue to apply to it unless you are told otherwise and, where the law requires, give your consent.

8.7 Lawyers, accountants and insurers. We may share information with our lawyers, accountants, auditors and insurers as needed for their services, under duties of confidentiality.

8.8 With your consent or at your direction. We share information in other ways when you ask us to or agree.

8.9 Aggregated and deidentified information. We may share information that is aggregated or deidentified so that it cannot reasonably be linked to you (Section 21.3).

8.10 What we do not do. We do not sell or rent lists of personal information. We do not give your contact details, messages or care or health details to data brokers, advertising companies or any community other than the one you choose.

9. Calls to Community Phone Numbers

9.1 How it works. The phone number on a community’s profile may be a tracking number that our phone provider routes to the community. We keep a record of every call (Section 4.3).

9.2 No recording. We do not record, transcribe or listen to calls to these numbers, or to our calls under Section 9.4, and we do not use automated speech analysis. Communities run their own phone systems and may record calls on their own lines under their own practices, so ask the community about its practices.

9.3 Caller ID name. When a call comes in, our phone provider may look up the caller ID name registered to the calling number. We show it to the community you called, with your number and the call details. A caller ID name comes from phone company records and may be missing, out of date or another person’s name. A caller ID name, a caller type or call authentication information is a signal, not proof of who called or why.

9.4 How we use call records. We use call records to connect calls, to confirm and keep records of the connections we provide to communities, to resolve questions with communities, to detect spoofed, automated and other fraudulent calls, and to comply with the law. If a community asks whether a call came from you, we may contact you once, by a call that a person dials or by email, to ask. We do not use call records for advertising, and we do not sell them.

9.5 How long we keep them. Section 18 explains how long we keep call records.

10. Phone Confirmation Codes and Emails

10.1 Codes. Before we send a message, tour request or waitlist request, we confirm your phone number with a one time code, sent by text message or, where available, by automated voice call.

We send a code only when you ask for one. Message and data rates may apply. Reply STOP to stop texts from us to that number, or HELP for help. We do not send marketing text messages.

10.2 Text message opt in data. We keep records of the codes we send and of your requests for them, so we can show that you asked for them. Text message opt in data and consent are not shared with third parties or affiliates for marketing or promotional purposes. We share them only with the providers that deliver our text messages, or as needed to prove consent. This does not change what we send to a community at your request (Section 8.1).

10.3 Emails. We send emails about requests you make and about your account. If we send you marketing emails, you can unsubscribe using the link in any of them, and we will honor your request within 10 business days. You will still receive messages about your requests and your account.

11. Cookies, Analytics and Advertising Measurement

11.1 What we use. We use cookies, pixels, tags and similar technologies to run the site and keep it secure, to remember your settings, to understand how people use the site through Google Analytics, and to show and measure our ads through tools from Google and Microsoft and, if we advertise there, Meta.

11.2 Tracking across sites. When you use our site, Google, Microsoft and, if we use its tools, Meta can collect information about your online activity over time and across different websites and apps through tools on our pages, and may combine it with other information they have. We do not send these companies your name, contact details, messages or care details.

11.3 What you type into forms. We do not use session recording tools that capture what you type into our forms, and we do not send what you type into our forms to advertising or analytics companies.

11.4 Do Not Track. Some browsers can send a Do Not Track signal. There is no common standard for responding to it, so our site does not change how it works when it receives one. We do respond to Global Privacy Control, as Section 11.5 explains.

11.5 Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sale, sharing and targeted advertising for that browser, and our advertising tags do not load on our site while the signal is on. To apply your choice to requests you send from other browsers or devices, or to requests you already sent, use the options in Section 13.

11.6 Your controls. We do not currently offer a cookie settings tool on our site. You can:

• • block or delete cookies in your browser settings;
• • turn on Global Privacy Control in a browser or extension that supports it (https://globalprivacycontrol.org);
• • install Google’s Analytics opt out browser add on (https://tools.google.com/dlpage/gaoptout);
• • limit personalized ads in your Google account (https://myadcenter.google.com) and your Microsoft account (https://account.microsoft.com/privacy/ad-settings); and
• • use the opt out options in Section 13.

12. Sales, Sharing and Targeted Advertising

12.1 What we do not do. We do not sell or rent lists of personal information. We do not give your contact details, messages or care or health details to data brokers, advertising companies or any community other than the one you choose.

12.2 Requests you direct. When you ask us to send a request to a community, we disclose your information at your direction so the community can respond. Most state privacy laws do not treat a disclosure you direct, or one needed to provide a service you ask for, as a sale. Washington’s consumer health data law defines a sale differently, and our Consumer Health Data Privacy Policy explains how we handle consumer health data.

12.3 Advertising and analytics. Some state laws define “sale,” “sharing” or “targeted advertising” broadly enough to include some uses of advertising and analytics cookies and tags, and some ad measurement, even when no money changes hands. Our use of the tools described in Section 11, and the ad measurement described in Section 8.4, may be treated that way in some states. The categories of personal information involved are identifiers, such as cookie identifiers, IP addresses and ad click codes, and internet activity, such as pages viewed, and the companies involved are

Google and Microsoft and, if we use its tools, Meta. You can opt out at any time as Section 13 explains.

12.4 Sensitive data and minors. We do not sell sensitive data or use it for targeted advertising, and we do not knowingly sell or share the personal information of anyone under 18.

13. Your Privacy Choices

• • Opt out of sale, sharing and targeted advertising. Turn on Global Privacy Control, or email support@nextchapterliving.com with the subject “Opt Out” and the phone number or email address you used with us. Within 15 days, we will stop sending ad measurement information about your requests. Our Your Privacy Choices page at https://nextchapterliving.com/privacy-choices explains these options.
• • Withdraw consent for care and health details. Email support@nextchapterliving.com with the subject “Health Data Request,” or reply to any email we send you about your request. We act on it within 15 days.
• • Stop communities from contacting you. Tell the community, and email support@nextchapterliving.com with the subject “Stop Contact.” Within 10 days we will tell every community that received your information from us to stop contacting you.
• • Stop marketing emails. Use the unsubscribe link in the email.
• • Stop texts. Reply STOP.
• • Cookies. Use the controls in Section 11.6.
• • Your account. Update your account information at any time, or email us to close your account.

14. Your Privacy Rights

14.1 Your rights. Wherever you live in the United States, you may ask us to:

• • confirm whether we process your personal information, and give you a copy in a portable and usable format;
• • correct inaccurate personal information;
• • delete personal information we have about you;
• • tell you the specific companies, other than individuals, to which we disclosed your personal information, and for consumer health data, how to contact them;
• • withdraw your consent to our processing of care and health details or other sensitive data; and
• • opt out of sale, sharing, targeted advertising, and profiling that produces legal or similarly significant effects (we do not engage in that kind of profiling).

Some limits apply. For example, we may keep information the law requires us to keep, information we need for our records of services to communities, to resolve claims or to protect security, and we cannot delete what a community has already received. When we delete information at your request, we will tell the communities and service providers that received it from us. If we decline any part of a request, we will tell you why.

14.2 How to make a request. Email support@nextchapterliving.com with the subject “Privacy Request” or, for consumer health data, “Health Data Request.” Tell us what you are asking for and include your name, your state, and the phone number and email address you used with us. You may also write to us in care of our registered agent, as listed with the Delaware Division of Corporations.

You do not need an account.

14.3 Verification. We verify requests by comparing the information you give us with our records, for example by sending a code to the phone number or email address we have for you. We may ask for more information if we need it to protect your information, and we use it only to verify your request.

We do not require verification for opt out requests, but we may decline one we reasonably believe is fraudulent.

14.4 Authorized agents and representatives. An authorized agent, or a parent, guardian, conservator or person holding a power of attorney, may make a request for you. We may ask for your signed permission or proof of authority, and we may ask you to confirm your identity with us directly unless the agent holds a power of attorney.

14.5 Timing and cost. We respond within 45 days after we receive a request. If we need more time, we may extend that once by up to 45 more days, and we will tell you why within the first 45 days.

Requests are free at least twice in any 12 month period. For requests that are clearly unfounded, excessive or repetitive, we may charge a reasonable fee or decline, and we will explain why.

14.6 Appeals. If we decline your request, you may appeal by replying with the subject “Appeal” or by emailing support@nextchapterliving.com with that subject. We will respond in writing within 45 days, explain what we did and why, and tell you how to contact your state attorney general if you are not satisfied. Washington residents may contact the Washington Attorney General at https://www.atg.wa.gov/file-complaint, Nevada residents may contact the Nevada Attorney General at https://ag.nv.gov/Complaints/CSU_Complaints___FAQ/, and Connecticut residents may contact the Connecticut Attorney General at https://portal.ct.gov/ag/common/complaint-form-landing-page.

14.7 Nondiscrimination. We will not deny you service, charge you a different price or give you a different quality of service because you used a privacy right.

15. State Specific Information

15.1 California. California residents may use the rights in Section 14. This policy describes the categories of personal information we collect (Section 4), the categories of third parties we share it with (Section 8), how you can review and request changes to it (Section 14), how we tell you about changes to this policy (Section 23), its effective date (at the top), how we respond to Do Not Track signals (Section 11.4), and whether other companies may collect information about your online activities across sites (Section 11.2). The personal information we collect falls into these categories under California law: identifiers; customer records; internet or other electronic network activity; approximate geolocation; professional information, for community staff; and sensitive personal information, if you share care or health details. We do not sell or share the personal information of consumers we know are under 16. We do not disclose personal information to third parties for their own direct marketing purposes. When you ask us to send a request to a community, the community receives it so it can respond to you.

15.2 Connecticut. Connecticut residents may use the rights in Section 14, including the right to appeal. We process sensitive data, including care and health details, only with your consent, and we do not collect, use or sell personal data to train large language models (Section 21.2). We process personal data for targeted advertising only as Sections 11 and 12 describe, and you can opt out. We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects. Our Consumer Health Data Privacy Policy describes how we handle consumer health data.

15.3 Nevada. Nevada residents may send a verified request that we not sell their covered information, as Nevada law defines those terms, to support@nextchapterliving.com with the subject “Nevada Opt Out.” We will respond within 60 days. We do not currently sell covered information as

Nevada law defines a sale. Our Consumer Health Data Privacy Policy describes how we handle consumer health data.

15.4 Washington. Our Consumer Health Data Privacy Policy describes how we handle consumer health data under the Washington My Health My Data Act.

15.5 Oregon, Minnesota, Delaware, Maryland and other states. Where a state law gives you the right to a list of the specific third parties, or the categories of third parties, that received your personal information, you may request it under Section 14.1. Minnesota residents may also question the result of any profiling, though we do not engage in profiling that produces legal or similarly significant effects. For Rhode Island and other states that ask for the names of third parties that may receive personal information in a sale, those third parties are Google, Microsoft and, if we use its tools, Meta, through the advertising tools described in Section 11.

15.6 Sensitive data in all states. We do not sell sensitive data.

15.7 Other states. Residents of every state may use the rights in Section 14, and we will honor rights under new state privacy laws as they take effect.

16. Laws on Services That Connect Older Adults With Housing or Care

We are an advertising platform and directory, and we do not act as a referral or placement agency.

Some states have laws for referral agencies, and we follow any of those rules that apply to our service. Wherever you live, we commit to the following:

• • we send your information only to the communities you choose, each time you ask;
• • you may stop using our service at any time at no cost, and within 10 days after you tell us to stop, we will tell every community that received your information from us;
• • on request, we will tell you which communities received your information from us;
• • we do not charge you for our service, and we never require you to work only with us;
• • we keep records of requests for as long as the law requires; and
• • if your state requires us to give you a notice, or to ask you to acknowledge one, before we share your request, we will do that first.

17. Community Representatives and Staff

If you work for or represent a community, we collect your name, title, work email address and phone number, the community you represent, your login and dashboard activity, records of the terms you accept for your community, including the date, time, IP address and version, and your communications with us. If you answer calls to a community’s tracking number, we keep records of those calls, such as their time and length, but we do not record them. Our payment processor, Stripe, collects and processes payment card information for communities, and also uses it as an independent business for fraud prevention and legal compliance under its own privacy policy. We receive only limited card details, such as the card type and last four digits. We use this information to provide our services to your community, manage its account, keep records, communicate with you, prevent fraud and comply with the law. You may use the rights in Section 14.

18. How Long We Keep Information

We keep personal information only as long as we reasonably need it for the purposes in this policy, and then we delete or deidentify it:

• • Requests, including contact details and any care or health details in them: 24 months after your last activity with us, except as listed below.
• • Records of the connections we provide to communities, such as the date, type, community, reference number and the phone number, name or email used: up to 7 years, with our business records.
• • Call records: up to 7 years, with those records.
• • Caller ID names and call authentication results: with the call record they relate to.
• • Phone confirmation records: 4 years.
• • Device confirmation status: 30 days.
• • Account information: while your account is open, and up to 90 days after you close it.
• • Reviews and other content you post: while it is on the site, and up to 90 days after it is removed.
• • Records a state law requires us to keep about requests: for the period that law sets.
• • What you type into our AI search assistant: up to 12 months, unless you save a search in your account.
• • Records of terms you accept: 6 years after your last use of the site.
• • Records of privacy requests: 24 months.
• • Google Analytics data: up to 14 months.
• • Advertising click codes: with the request or call they relate to.
• • Community representative information: while the community has an account with us, and up to 7 years afterward with our business records.
• • Deidentified and aggregated information: as long as it is useful to us.

If a legal claim or legal hold requires it, we keep the relevant information until the matter is resolved.

Copies in backups are deleted within six months.

19. How We Protect Information

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls that limit who can see requests and call records, and contracts with our service providers. No system is completely secure, and we cannot guarantee the security of your information. If you believe your information has been compromised, email support@nextchapterliving.com. If a security breach affects your personal information, we will notify you and the authorities as the law requires.

20. Children

The site is for adults and is not directed to children. We do not knowingly collect personal information from anyone under 18, and we do not knowingly sell or share it or use it for targeted advertising. If you believe someone under 18 has given us personal information, email support@nextchapterliving.com and we will delete it.

21. AI Features, Model Training and Deidentified Data

21.1 AI features. Our AI search assistant sends what you type to an AI service provider to generate a response. The provider processes it for us under contract. Please do not include names or health details you do not want to share.

21.2 No model training. We do not collect, use or sell personal information to train large language models, and our contracts do not allow our AI provider to use your requests or searches to train its models.

21.3 Deidentified data. When we deidentify information, we take reasonable measures so that it cannot be linked to you, we do not try to reidentify it, and we require anyone who receives it from us to do the same.

22. Users Outside the United States

Our site is intended for people in the United States. We process and store information primarily in the United States, and our service providers may process it elsewhere only under their contracts with us.

23. Changes to This Policy

We may update this policy. We will post each new version with a new effective date. Before a material change takes effect, we will email account holders and post a notice on the site. We will not use or share care or health details for a new purpose, or with a new type of recipient, without first asking for your consent.

24. Contact Us

• • Next Chapter Living, Inc.
• • Email: support@nextchapterliving.com
• • Mail: in care of our registered agent, as listed with the Delaware Division of Corporations
• • Website: https://nextchapterliving.com

To help your email reach the right place, please use one of these subject lines: “Privacy Request,” “Health Data Request,” “Opt Out,” “Nevada Opt Out,” “Stop Contact” or “Appeal.”